Faq's
Account Registration
Q: Do I have to register to shop at www.spykar.com?
We recommend you register to shop at www.spykar.com. You can also purchase using your social login or through guest login. However, once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address or Phone number) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
Q: How secure is shopping with www.spykar.com or Is my personal Information secure?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All your personal information, including your credit card number, is encrypted by SSL while you are placing the order
SSL encrypts your order information to avoid the decoding of that information by anyone other than www.spykar.com. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavour to make every transaction you make at www.spykar.com 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.spykar.com.
*SSL available only if you make payment through our payment gateway.
Q: Are there any charges for registration?
There are no charges for registration on www.spykar.com
Q: How do I get a new password?
Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be mailed to your registered email id.
Q: Can I edit my personal information?
Yes, you can edit your personal information in the "My Account" section.
Q: What kind of payment option does www.spykar.com offer?
Debit Card, Credit Card, Net Banking, Payment Wallets & UPI
Order Issues
Q: I have received a few emails from www.spykar.com. What are Orders Received, Orders Processed and Payment Receipt?
Order Placed/Received: This email informs you that www.spykar.com has received your orders and will process it as soon as possible.
Order Processed: This email confirms www.spykar.com has processed your order.
Order Shipped/Dispatched: This email confirms that www.spykar.com has delivered/shipped the order to your shipping address.
Q: I'm missing an item from my order, what do I do?
We will be sending your items in separate parcels so please check your emails for details.
Each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
Q: What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item's name and number
- A description of the fault
- An image where the fault can be seen clearly
We'll get back to you as soon as we can.
Q: I have an incorrect item in my order, what do I do?
We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can.
Q: Can I change my order after I've placed it?
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead.
You can cancel an order by logging into ‘My Account’ and viewing your recent orders. If the button next to an order says ‘Cancel’, you still have time to cancel by clicking the button.
If the cancel option is not available, then it is too late to cancel the order. However, you can return any unwanted items for a refund once you’ve received your order. For more information click on our Returns Exchange Policy.
Q: How long would it take for me to receive the refund of the returned/cancelled product?
Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.
Returns
Q: Within how many days can I return the product?
We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return the items to us within 7 days of delivery to get a 100% refund if the product meets our Returns Policy (items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.)
We are unable to provide returns under following circumstances:
- Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label
- Products that are purchased from outside India
- Undergarments, accessories & Grooming products
Spykar.com reserves the right to deny refund if the item does not meet its Returns Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 7 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
Q: How can I raise a return request on Spykar website?
You can raise a Return Request for your item by following the steps below:
- Tap on ‘Order History’ under ‘My Orders’
- Choose the item to be Returned
- Enter details requested and create a return request
Returns are typically picked up from the original delivery address within two business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed.
Hand over the parcel to our shipping partner.
If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled
As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If you return is not approved, a member of our Customer Care team will be in touch.
Q: How do I return multiple products from a single order?
There is no option to return multiple products with a single click on our website. Each product has to be returned individually as per the steps given below. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.
You can create a Return Request in three simple steps:
- Tap on ‘Order History’ under ‘My Orders’
- Choose the item to be Returned
- Enter details requested and create a return request
Q: Does Spykar pick up the product I want to return from my location?
Yes, as long as your pickup address is the same as your delivery address.
Q: Why was my return request declined?
Your return request may be declined due to the following reasons
- Original tags are removed from the product
- Product is stained, damaged or torn
- Product is used or washed
- Free products or accessories along with the original products are missing
Q: Why did the return pickup of my product fail?
Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.
Q: How do I request a pickup again if the first attempt failed?
If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.
Q: How long would it take for me to receive the refund of the returned/cancelled product?
Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.
Cancellations And Modification
Q: Can I cancel my order after I've placed it?
Cancellation is not allowed post placing an order. Incase for any critical issue, cancellation is needed please get in touch with our care team Customer Care team to cancel your order. If the order is not dispatched, we will cancel the same. You can return your order to us once you've received it.
Q: How long would it take for me to receive the refund of the returned/cancelled product?
Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.
Refund
Q: How long would it take for me to receive the refund of the returned/cancelled product?
Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.
Exchange
Q: How can I exchange products I bought from www.Spykar.com?
Product Exchange policy is 7 days from date of delivered. To raise an Exchange you can Go to My account section, select the eligible product you want to return and then select the product you want it in exchange of it. Incase the new product value is higher, balance amount will be charged from the customer. Incase the value of exchanging product is lower, the difference amount will be provided as store credit, which can be used to shop in the future orders.
Shipping And Delivery
Q: When will I receive the products I have ordered?
We make our best efforts to ship each item in your order within 3 - 7 working days of the order confirmation date. However, in some cases, we may take longer, up to 21 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.
Q: What are the shipping rates for Cash on Delivery orders?
The shipping rate for Cash on Delivery is 99.
Q: What shipping cost is associated with prepaid orders?
There is no shipping cost for prepaid orders; we offer free shipping on them.
Q: Does Spykar deliver products outside India?
No. At this point, Spykar delivers products only within India.
Q: How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.
Spykar Actifclub - Loyalty Programme
Q: What is ActifClub?
ActifClub is a loyalty program for Spykar offline Stores customers.
Q: What happens in ActifClub?
In ActifClub, we reward our loyal customers with Reward Points on the products purchased. Additionally, we also run special offers & promotions.
Q: Is there any joining fee?
The membership is absolutely free. There is no joining fee.
Member can join even without any
purchase.
Q: When will I get the points credited?
You should get the points credited to your account within 48 hours.
If you don’t get them
please call us with your bill and tell us your bill number.
Q: What is the value of the points?
One Point is equivalent to Indian Rupee 1.
Q: How do I get my Rewards Points?
You can collect points only by shopping at the Exclusive Spykar stores.
All purchases shall
be eligible for points on transaction basis.
Purchases up to Rs 4,999/- Cult member will
earn 1% of the bill amount.
Purchases from Rs 5,000/- to Rs 9,999/- you will earn 2% of the
bill amount.
Purchases from Rs 10,000 & above you will earn 3% of the bill
amount.
EOS sales shall get you a 1% of the bill amount.
Milestone bonus of 250 points
credited when cumulative purchase touches Rs 20,000 (fresh & EOS combined) within 6 months
of enrolment.
Referrals – you will get 100 bonus points on every successful referral making
a purchase.
Q: How can I redeem the points?
You can redeem the points at Spykar store on your next purchase.
Q: Where can I check number of points I have?
You can check it whenever you go to any of our store or else you can mail us wish@easyrewardz.com
Q: If I forget to collect points, what should I do?
Just scan your bill and email us at wish@easyrewardz.com Points would be then credited to your account within 2 working days.